FAQs

Below are the answers to the most frequently asked questions about shopping in our store.

Click on the question you are interested in:

 

 

How to check product availability?

Each product has information about its availability in the store:

  • Out of stock – currently 0 items in stock; if you are very interested in this product, let us know by e-mail:  zamowienia@krzemorganiczny.pl or by phone: +48 509 642 638
  •  Low stock – the last items of a given product, so hurry up with your purchase!
  • Average quantity – we have at least a few / a dozen or so copies
  • Large quantity – we have enough product in stock to handle multiple orders
  • Available on request – we can obtain this product especially for you – contact us by e-mail: zamowienia@krzemorganiczny.pl or by phone: +48 509 642 638
  • Expected delivery – the product will be available soon
  • Withdrawn from the offer – the product is no longer available in our store’s offer

 

 

How to check the order status?

We will send information about the progress of your order to your e-mail address. In addition, after logging in to your account, you will have access to all information about your current and already completed orders: status, content, addresses provided, etc.

 

 

How long will I wait for the parcel?

Immediately after placing your order, you will receive an e-mail with a link that you must click to confirm the order – then we start the process of its implementation. Information on the status of your order will be sent to your email address on an ongoing basis.

Date of receipt of the package = shipping date + delivery time

The shipping date results from the availability of products and the selected payment method.

» Detailed description of order fulfillment

 

 

What forms of delivery are there?

At present, all parcels are delivered via the couriers of Poczta Polska SA.

» Detailed description of delivery methods

 

 

How much will I pay for the shipment?

The delivery cost is PLN 15. We realize orders over PLN 200 at our expense.

» Detailed delivery price list

 

 

How do I pay for my order?

You can choose one of the following payment methods:

  • Bank transfer,
  • cash on delivery,
  • electronic payment (online transfer).

For orders over PLN 700, a prepayment to our account is required.

» Detailed description of payment methods

 

 

Can I personally pick up my order?

At present, only delivery via Poczta Polska couriers is possible. Pickup in person is not possible.

 

 

What are discount vouchers?

In the planned promotional campaigns, we will offer our customers vouchers. They will take the form of codes that you will have to enter in the marked field basket. This will convert the amount to be paid taking into account the discount.

Remember that most discount codes have an expiry date. After its expiry, the rebate code is no longer active – it will not result in granting a specific rebate.

 

 

 

What is Saved Items?

The Saved Items Storage is a place where you can add products that you are considering. Only logged in users have access to this functionality.

If you hesitate whether to buy a given product, and you have an account in our store, log in and add the product to your vault. The products in the storeroom are remembered for you. The next time you log in to the store, you will find all the products you have saved in the storeroom. You can return to them at any time, put them in the basket or remove them from the vault.

 

 

Can I get a VAT invoice?

Yes, all our customers receive a VAT invoice for the products purchased in our store. When placing an order, select the “company” option in the form with your details and enter the invoice details. If the shipping address is different than the invoice data, check the “different shipping address” option on the form and enter the address to which the order is to be sent.

The date of issue of the VAT invoice is the date of dispatch of your order. This date cannot be changed.

 

 

How do I change my order?

You can modify your orders only until its content is complete. At the moment of sending it to the indicated address, modification is no longer possible. For any modification of your order (change of address, adding a product to the order, changing the payment method), contact us as soon as possible – preferably by phone: +48 509 642 638 

 

 

I placed an incorrect order. How do I cancel it?

You can cancel your orders only until the content is completed. As soon as it is shipped to the address provided, cancellation is not possible. To cancel the order, contact us as soon as possible – preferably by phone: +48 509 642 638

 

 

Where is my parcel?

In the e-mail you will receive a bill of lading number and a link to a page where you can track the location of your shipment on an ongoing basis. This link is also visible to registered customers of the store, in the view of the details of the placed order, in the Shipment column.

 

 

I have a problem with an ordered product. What now?

Before accepting the parcel, always check that it has not been damaged in transit. If the packaging has visible external damage, we recommend that you refuse to accept the shipment, and then contact us at zamowienia@krzemorganiczny.pl or by calling: +48 509 642 638

More in the Complaints and Returns tab.

» Detailed complaint procedure

 

 

Can I return the purchased product?

Yes, according to the Act of March 2, 2000, within 10 days from the date of receipt of the order, you can return the product purchased in the online store without giving any reason. Such goods, however, cannot bear traces of use, cannot be damaged or damaged, must be in the original packaging with all its contents.

» Description of complaints and returns